Privacy & Policies

PainCare Trust values your privacy and is dedicated to safeguarding your personal information. This Privacy Notice will educate you about how we handle your data when you visit our website (independent of where you come from), as well as your privacy rights and how the law protects you.

This Policy Applies to www.paincaretrust.com (the "Website"), as well as all other websites, applications, online services, and other interactive features or downloads that include a link to this Privacy Policy, whether accessed via computer, mobile device, or otherwise (collectively, "Sites," and each individually, a "Site"). PAINCARE TRUST TECHNOLOGY VENTURES PRIVATE LIMITED and one of its subsidiaries or related entities own or control the Websites (collectively, "Owner"). This Privacy Policy solely relates to data gathered on the Sites. This Privacy Policy may apply to information collected offline by the Owner, but only if it is expressly indicated at the time of collection or if the information is merged in our databases. Please read our Privacy Statement carefully. The Sites are not designed for minors to use, and we do not intentionally collect data about children. Please also check our Terms of Service, which regulate your use of Services. This Privacy Policy is part of and bound by the Terms of Service. You agree to be governed by the provisions of these Terms by browsing the Sites. If you do not agree, then do not use or visit the Website and exit the page immediately.

In this Privacy Policy, we disclose our privacy policies.

THIS BRIEF HIGHLIGHTS SOME IMPORTANT INFORMATION ABOUT THIRD-PARTY ADVERTISERS AND ANALYTICS PROVIDERS, AS WELL AS OUR USAGE SHARE OF YOUR INFORMATION, BUT PLEASE REVIEW OUR FULL PRIVACY POLICY BEFORE USING OUR SITE.

We use the info we gather when you engage with the Sites mainly to support your relationship with the Owner, your use of the Sites, and to send you information from us or on behalf of third parties. Please read the sections"Information Collection" and "How We Utilize Your Information" for a detailed overview of the information we gather and how we use it. We do not share your Personal Information (information that identifies you as a specific individual, such as your full name, email address, or street address) with third parties for marketing purposes without your permission; however, we may share your Personal Information in certain limited circumstances. Please see the section below labeled "How We Work" for further details.

The Sites might contain third-party material, such as videos and commercials, and we collaborate with third-party service providers to serve the Owner's advertisements online. Third parties may collect certain information about your visits to this or other websites in connection with delivering content and providing analytics and advertising services, and we may obtain information about the usage of the Sites and the effectiveness of our advertisements. We do not share Personal Information with these third parties, but the advertising networks, advertisers, ad agencies, analytics service providers, and other vendors may set and access their own tracking devices (including cookies and web beacons), and they may otherwise collect or have access to information about you (such as your general interest in certain products).

This Privacy Policy is published following the provisions of the Indian Information Technology Act, 2000 and the rules promulgated thereunder, specifically the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Information Technology (Intermediary Guidelines) Rules, 2011.

Personal Information includes, but is not limited to, information about Your name, picture, address, telephone number, date of birth, gender, e-mail address, financial information details, Facebook profile, contacts, and so on.

You Agree to Be Bound by the Terms and Conditions of This Privacy Policy by Visiting This Site. Please do not use or access our site if you do not agree.

1. Collection of Personal Information, Other Information, and Its Usage

1.1 This Privacy Policy describes the types of personal and non-personal information that the Site collects or receives, as well as how the Site owns, stores, interacts with, or handles such personal and non-personal information.

1.2 We specify which fields are necessary and which are optional where feasible. You may always choose not to disclose information by not using a specific service or feature on the Site. We may monitor certain details about you automatically depending on your activity on our Site.

1.3 On certain pages of the Site, we utilize data gathering devices such as "Cookies or Web Beacons" to assist analyze web page flow, monitor promotional effectiveness, and encourage trust and safety. "Cookies" are little files that are placed on your hard disc to help us provide our services. We provide some functions that are only available by using a "Cookie." We also utilize Cookies to make it easier for you to enter your password less frequently during a session. Cookies or Web Beacons can also assist us in providing information tailored to your interests, informing us of which areas of our website you have visited, and facilitating and measuring the efficacy of adverts and web searches.

1.4 The information gathered will be kept by PainCare Trust complies with all applicable laws.

1.5 For this Policy, information must include, but not be limited to, the following:

     1.5.1 Personal information such as your name, photograph, address, phone number, date of birth, gender, e-mail address, financial information, Facebook profile, contacts, and so on.

     1.5.2 Contact Information (e-mail address, phone number, etc.)

     1.5.3 Profile Information, such as your log-in and password data from the account sign-in procedure, posts on our message boards, chat rooms, or other messaging sections, or comments.

     1.5.4 Financial Details If you deal with us (by making donations or contributions), we gather additional information such as your billing address, the first six digits and last four digits of your credit or debit card number, your bank account information, and your IFSC code /SWIFT code.

     1.5.5 Promotion and communication Details such as If you give us personal communication, such as emails or letters, or if other Users or third parties send us correspondence concerning your activities or posts on the Site, we may collect such information and include it in a file that is unique to you.

     1.5.6 Transaction Information, such as the specifics of any requests or transactions made by you via the Site

     1.5.7 Technical data such as IP addresses, browser, and operating system specs, location, and so on.

     1.5.8 Usage Information, such as how you use the platform.

We also collect, utilize, and distribute Aggregated Information for a variety of reasons, such as statistical statistics. Aggregated Data may be produced from your data, but it is not legally deemed personal data because it does not directly or indirectly indicate anything distinctive about your identity. We may combine your Transaction Information, for example, to determine the success rate of transactions on the Site.

We do not collect any Special Criteria of Personal Data concerning you (such as information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and genetic and biometric data), nor do we gather any data about your criminal records and offenses.

If you do not supply us with your personal information, we will be unable to provide you with portions or the complete service offered by PainCare Trust and its platform.

2. How we collect this Personal Information

We acquire data from and about you through a variety of techniques, including

1. Immediately

By using the Platform, you may provide us with personal and contact information. This includes any personal information you supply when you:

     ● Create fundraising or give accounts on the platform

     ● Sign up for our newsletters.

     ● Request that updates be emailed to you.

     ● Feedback, surveys, competitions, and so on.

2. Computerized

Impact Guru may automatically gather data points about your browsing preferences, patterns, and so on when you use our platform. This information is gathered using cookies, logs, or other similar technology. On Impact Guru's platform, the session timeout is 14 days.

3. Independent Sources

We may obtain several types of personal information from third-party sources/websites, such as

     1. Technical Information from

     ● Google Analytics

     ● Advertising platforms such as Facebook, Taboola, Criteo, Columbia, Outbrain, and Google

     ● Search engines such as Google, Yahoo, and Bing

     2. Payment gateways such as Stripe, Razor pay, PayU, Citrus, Bill desk, Paytm, UPI payment systems such as Yes Bank, PhonePe, WhatsApp Pay, Google Pay, BHIM, and others collect contact, financial, and transactional information.

     3. Personal and contact information is obtained from websites such as Facebook and Google.

3. Use of Demographic / Profile Data / Your Information

We collect personal information to offer the services you have requested. If we use your personal information to market to you, we will provide you the option to opt-out of such uses. We use your personal information to resolve disputes, troubleshoot problems, promote a safe service, collect money, measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates, customize your experience, detect, and protect us against error, fraud, and other criminal activity, enforce our terms and conditions, and for other purposes described to you at the time of collection. We gather and analyze demographic and profile data about our users' behavior on our website to constantly enhance our product and service offerings.

We have included a table-format overview of all the methods we intend to use your data, as well as the legal basis on which we will depend. We have also indicated our legitimate interests whenever possible.

TYPE OF INFORMATION	PURPOSE / ACTIVITY	LEGAL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST
● Personal ● Contact	Registration as a new user	Performing a contract with user
● Personal ● Contact ● Financial ● Transaction ● Marketing and Communications	Process and deliver your order including ● Manage payments, fees, and charges ● Collect and recover money owed to us	● Performing of a contract with user ● Necessary for our legitimate interests (to collect money from us)
● Personal ● Contact ● Profile ● Marketing and Communications	Managing our relationship with you which will include: ● Notifying you about changes to our terms or Privacy Notice ● Asking you to leave a review or take a survey Enable you to partake in a prize draw, competition or complete a survey	● Performing a contract with user ● Necessary to comply with a legal obligation ● Necessary for our legitimate interests (to keep our records updated and to study how consumers use our products/services) ● Performance of a contract with you ● Necessary for our legitimate interests (to study how consumers use our products/services, to grow our business)
● Personal ● Contact ● Technical	Administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	● Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise) ● Necessary to comply with a legal obligation
● Personal ● Contact ● Profile ● Usage ● Marketing and Communications ● Technical	Deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	Necessary for our legitimate interests (to study how consumers use our products/services, to grow our business and to shape our marketing strategy)
● Personal ● Usage ● Technical	Data analytics to improve our website, products/services, marketing, customer relationships and experiences	Necessary for our legitimate interests (to define types of consumers for our products and services, to keep our website updated and relevant, to develop our business and to shape our marketing strategy)

4. Disclosing your Personal Information

We may be required to disclose your personal information with the third parties listed below for the purposes listed in the table above.

     ● Internal Third Parties

     ● External Third Parties

     ● Third parties with whom we may choose to sell, transfer, or merge parts of our company or assets. Alternatively, we may attempt to buy or combine with other companies. If our company changes hands, the new owners may use your personal information in the same manner as described in this privacy notice.

All third parties are required by us to protect the security of your data and to treat it by the law. We do not allow our third-party service providers to use your data for their reasons or purposes, and we only allow them to treat your data for the reasons mentioned by us and in line with our instructions.

5. Anonymity

5.1 The Site allows a donor to make an "anonymous" donation to a campaign after registering through email or Facebook. When a contributor chooses to remain anonymous, the Site does not post the contributor's name or image in a campaign's contributor area and does not give the contributor's identity to the campaigner, save for the phone number and billing/shipping addresses for reward distribution. When you register, Impact Guru learns about your identity but does not divulge it to anybody.

6. Review of Information / Account Deactivation / Removal of Information

6.1 If a user desires to examine the information submitted to us at the time of registration or any point subsequently, they may do so by logging into their account and changing the information.

6.2 After creating an account, all Users have the option to opt-out of receiving non-essential (promotional, marketing-related) messages from us on behalf of our clients and from us in general. All Users have the option of canceling their user accounts and informing us of their wish to stop the use of our services. If you wish to have your contact information removed from this Site and our mailings, please contact us at info@paincaretrust.com .PainCare Trust has the authority to remind you about your existing account even if the user opts out.

USERS IN EUROPE

● Access. You have the right to obtain a copy of the information we have on file for you.

● Rectification. You have the right to have any incomplete or erroneous information about you that we handle corrected.

● Deletion.You have the right to demand that we erase information that you which we processed, but we are not required to do so if such data is required to comply with a legal obligation or to establish, exercise, or defend legal claims.

● Restriction.You have the power to restrict our processing of your data if you genuinely think such data is incorrect, our processing is unlawful, or we no longer need to handle such data for a specific, except if we are unable to delete the data due to a legal or other obligation, or you do not want us to delete it.

● Portability.You have the right to request information we hold about you in a structured, electronic format and to transfer such data to some other data controller if it is (a) information you have submitted to us and (b) we are processing that data exclusively with your approval or to execute an agreement with you.

● Objection.Where our legitimate interest is the legal basis for processing personal information, you have the right to object to such processing on grounds specific to your case. We will comply with your request unless we have compelling legitimate reasons for processing that outweigh your interests, or unless we need to continue processing the data for the establishment, exercise, or defense of a legal claim.

● Consent is being withdrawn.If you have agreed to our processing of your information, you have the right to withdraw your permission at any time and without penalty. This includes where you want to unsubscribe from marketing texts.

You can claim any of these obligations regarding your data by contacting us at info@paincaretrust.com or writing to the Grievance Officer listed in this policy. We may, at our authority, require you to provide your identification before giving the required information your privacy and protection. Please keep in mind that such requests may take up to 30 days to be fulfilled.

7. Consent

7.1 By using the Site and/or supplying your information, you consent to the collection and use of the information you disclose following with this Privacy Policy, including, but not restricted to, your consent to share your details in accordance with this Policy. If we opt to update our Privacy Policy, we will announce the changes on this page so that you are always informed of what data we gather, how we can use it, and when we reveal it.

8. Security

8.1 We have implemented adequate security measures and processes to ensure the security of the personal information gathered. Your data is stored on secure servers. When you register with us/create an account, you agree that such measures are secure and appropriate.

8.2 While we will make every reasonable and suitable effort to keep any information, we possess about you secure and prevent unauthorized access, you realize that the internet is not completely secure and that we cannot guarantee total assurance about the security of your personal information. We shall not be held accountable in any way for any breach of security or inadvertent loss or disclosure of information relating to your personal information that we cause.

8.3 Notwithstanding anything in this Privacy Policy or elsewhere, we will not be held liable for any loss, damage, or misuse of your personal information that is caused by a Force Majeure Event.

"Force Majeure Event" means any event that is beyond our reasonable control, including, but not limited to, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to the computer, computer system, or computer network, computer crashes, breach of security and encryption (provided that it is beyond our reasonable control), power or electricity.

9. Link to Third Party Site

9.1 Links to third-party ads, third-party websites, or another third-party electronic communication service may be given on the Site by third parties and are not controlled, related, or associated with us unless clearly stated on the Site.

9.2 By clicking on a third-party link or allowing a third-party plugin or service, you authorize the third party to gather and share information about you. We have no control over any third-party link, website, or service, and are not responsible for their privacy practices. When you leave our Sites, we recommend that you read the privacy policies of any third-party websites you visit.

9.3 We are not liable for any type of message received by you from any third-party website. As a result, we make no representations regarding such third parties' privacy practices or policies or the terms of use of such third-party websites, nor do we control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages, or other materials available on such third-party websites. The inclusion or exclusion of third-party websites, the website's supplier, or the information on the website does not indicate our endorsement of the third-party websites, the website's provider, or the content on the website.

10. Data Retention

10.1 We will only keep your data for as long as is required to fulfill the reasons for which it was acquired, including any legal, accounting, or reporting obligations.

10.2 In determining the appropriate retention period for your data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your data, the purposes for which we process your data, and whether those purposes can be achieved by other means, and the applicable legal requirements.

10.3 For research or statistical reasons, we may anonymize or obfuscate your data (such that it can no longer relate to you) in certain instances. In this situation, we reserve the right to use this information indefinitely without additional notification to you.

11. Grievance Officer

11.1 As per the Information Technology Act of 2000 and the rules promulgated thereunder, the name and contact information of the Grievance Officer, who can be contacted concerning any complaints, questions, comments, or concerns, including those on a breach of the Terms of Use, Privacy Policy, or other policies or questions, are provided below:

Mr. Haroon Ansari

Email: info@paincaretrust.com

12. Changes to this Policy

12.1 The Owner reserves the right to modify this Privacy Policy at any time, and such changes will be effective upon publication. If we make significant changes to how we treat your Personal Information, we will notify you via the Site. At our sole discretion, we may also notify you by email. Unless you assent to the new or amended policy, we will use your permission following the Privacy Policy in place at the time you provided the information.

13. Effective Date

This policy was updated and became immediately effective on March 1st, 2022